PRIBACY POLICY

Rilton Group respects your privacy and is committed to protecting any personal information you share with us. This policy explains what information we collect, why we collect it, how we use it, and your rights in relation to it.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also comply with relevant state and territory legislation.

This policy covers our website, enquiry forms, phone and email communications, and any information collected during the delivery of our services.

Information We Collect

We collect personal information only to the extent necessary to provide our carpentry and renovation services and respond to enquiries. The types of information we may collect include:

• Contact details — your name, email address, and phone number submitted via our contact or quote request form
• Project information — details about your renovation, building, or carpentry project including your suburb or address (for quoting and site visit purposes)
• Communications — records of emails, text messages, or phone conversations you have with us
• Website usage data — technical information collected automatically, such as IP addresses, browser type, pages visited, and time on site (see Cookies section)

We do not collect sensitive information (such as financial records, health data, or government identifiers) unless you choose to provide it and it is directly relevant to your project.

How We Use Your Information

The personal information you provide is used solely for the purpose of running our business and servicing your needs. Specifically, we use your information to:

• Respond to your enquiry and provide a free quote
• Schedule and conduct site visits or project assessments
• Communicate with you throughout the duration of your project
• Issue invoices and process project agreements
• Improve our website experience and content
• Meet legal or regulatory obligations if required

We will not use your information for unrelated marketing purposes without your explicit consent, and we do not sell or rent personal information to any third party.

Disclosure of Information

Rilton Group does not sell, trade, or transfer your personal information to outside parties except in the following limited circumstances:

• Service providers — trusted third-party tools we use to operate our business (such as email platforms, scheduling tools, or invoicing software), all of which are bound by their own privacy obligations
• Legal requirements — where we are required or permitted by law to disclose information (e.g. in response to a court order or regulatory authority)
• Business continuity — in the unlikely event of a business sale or merger, personal information may be transferred as part of that transaction, subject to the same privacy protections

We take reasonable steps to ensure any third parties we work with treat your data with the same level of care we do.

Use of Stock Photography

Some of the images displayed on our website are licensed stock photographs sourced from reputable third-party image libraries, including Pexels. These images are used purely for illustrative and aesthetic purposes to represent the types of services we offer.

We use stock imagery to present a professional website experience while we continue to grow our portfolio of real project photography. All stock images are used under appropriate licences and we credit source libraries where required.

If you have any questions about whether a particular image on our site is a real project photo or stock imagery, please contact us directly.

Use of AI-Generated Content

Rilton Group makes use of artificial intelligence (AI) tools in the creation of certain content on this website. This may include written content such as service descriptions, FAQs, page copy, and other informational text.

AI-assisted content is:

• Reviewed, edited, and approved by us before publication to ensure accuracy and relevance
• Written to genuinely represent our services, values, and approach to work
• Not generated with the intent to mislead — all factual claims about our business, licences, service areas, and contact details are accurate to the best of our knowledge

We are committed to using AI responsibly as a productivity tool, not as a replacement for the real human relationships we build with our clients. Our use of AI does not affect the quality, reliability, or accountability of our services in any way.

Cookies & Website Data

Our website may use cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site. Cookies are small data files stored on your device.

We may use the following types of cookies:

• Functional cookies — necessary for the website to operate correctly (e.g. form submissions)
• Analytics cookies — to help us understand visitor behaviour on the site (e.g. Google Analytics), used in aggregate and anonymised form

Most web browsers allow you to control cookies through their settings. You can choose to disable cookies; however, doing so may affect the functionality of certain parts of our website. We do not use cookies to track your activity across unrelated third-party websites.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include secure email communication, password-protected storage of project records, and limiting access to personal information to those who need it to deliver our services.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to acting promptly in the unlikely event of a data breach and will notify affected parties in accordance with our obligations under the Notifiable Data Breaches scheme.

We retain personal information only for as long as it is necessary for the purposes set out in this policy, or as required by law.

Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request a correction to any personal information that is inaccurate, out of date, or incomplete
• Request that we delete your personal information, subject to any legal retention obligations
• Opt out of any marketing communications at any time
• Make a complaint if you believe your privacy rights have been infringed

To exercise any of these rights, please contact us using the details in Section 12 below. We will respond to your request within a reasonable timeframe, and at no cost to you unless the request is complex or resource-intensive.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.